If you choose to cancel your order for any reason, you may do so only if the seller not yet accepted your order or delivered out.
However, you will be responsible for any additional cost that occurred in relation to such cancellation.
In certain cases, the seller may have already delivered your item(s) prior to the update the shipping status.
In such a case, you may not cancel the order but you may apply for a return and pay for the return cost only.
For International Shipping Orders
Please be careful and ensure to double check when you want to ship your item(s) to international.
Basically it is unavailable to cancel when the order status indicates ‘On Delivery’ during domestic delivery process.
Once the item has been shipped to overseas (finished repacking & sent by T8market Warehouse),
no return will be accepted unless you return the item(s) due to discrepancy or defective item(s).
In case of discrepancy/defective item(s) is found, please contact immediately to Customer Service Center with your T8market ID,
transaction no. and image of discrepancy/defective item(s). We will guide you what to do after going through your claims.
For Thailand Domestic Orders
Return is available within 7days after you received the item(s) ordered. When you return the non-defective item(s),
each seller will charge you for delivery fee. While you are applying for return, please clearly enter the reason for return
as this will affect and be responsible for the return fee of delivery.
For the swift process for the return, we recommend you to pay for return fee in advance.
Other noteworthy Information
Exchange and Return claims only available to apply within 7days after delivery completed.
You can check your refund status from ‘My T8market>Shopping List’.
Item(s) for no specific reason, your returning fee will be deducted prior to deposit in your Smile Cash
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